Forgotten requests
Requests get lost and employees sit idle waiting.
Management and productivity · Recife, Brazil
Service Desk: IT tickets, assets and contracts in one place
Requests made in the hallway, a WhatsApp message nobody followed up, a warranty that expired unnoticed. With a Service Desk, every request is logged and tracked to completion, with clear metrics.
- No-obligation conversation
- Proposal with clear pricing
- In Recife since 2015
The problem
Without records, nothing is measured and everything repeats.
When requests are scattered, the company loses time, money and any sense of what is going on.
Uncontrolled spending
Contracts and licenses renew automatically, without review.
No numbers
Without metrics, it's impossible to see where the bottlenecks are.
Every day it stays unsolved is a day of risk for your business.
Organize our requests
The Santos solution
Organized, measurable service management.
We implement and configure the Service Desk platform for your company, with categories, deadlines, an asset register and reports.
Organize our requestsWhat's included
- Ticket creation and tracking
- Registration and tracking of every device
- Contract, warranty and license management
- Knowledge base for technicians and users
- Response-time (SLA) and performance reports
How it works
From first contact to a working solution.
You follow every step and know what is being done.
Mapping
We learn the types of requests and who handles each one.
Setup
We create categories, deadlines and the asset register.
Rollout
We go live and train the team.
Metrics
Response-time and performance reports for management.
Before and after
What changes for your company.
| Today | With Santos |
|---|---|
| Requests over WhatsApp | Logged ticket with a number |
| Expired warranties | Contracts and licenses with deadline tracking |
| The same problem solved over and over | Knowledge base |
| Nothing is measured | Response-time and performance reports |
Companies served by Santos
Why Santos
Whoever looks after your technology has to be someone you trust.
- In Recife since 2015Serving small and mid-sized companies in Pernambuco for more than 10 years.
- Certified teamISO/IEC 27001, ITIL® and Fortinet FCF and FCA. AWS and Fortinet partner.
- You see the resultsClear reports on what was done and what changes.
ISO/IEC 27001ITIL®Fortinet FCFFortinet FCA
Organize our requests
Frequently asked questions
Questions about Service Desk.
Didn't find yours? Ask us on WhatsApp.
Is a Service Desk only for large companies?
No. Even with a few employees, logging requests and tracking assets prevents rework and waste.
What is an SLA?
It's the agreed time to respond to and resolve each type of request. The Service Desk measures whether it's being met.
Can employees open tickets on their own?
Yes. Opening a ticket is simple, and each person can follow the progress of their own request.
Related solutions
They work even better together.
Free assessment
Start measuring what gets lost today.
We show how your requests, equipment and contracts would look in one place. You leave the conversation knowing what to do and what it costs.
- A review of your company's current setup
- What to fix first and what can wait
- A proposal with clear scope and pricing, if it makes sense
I'd rather talk on WhatsApp
+55 81 99212-5873
Request your assessment: Service Desk
Free and with no obligation. A Santos specialist will reply on WhatsApp.
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